Enrollment Technologies

The Office of the Registrar serves as the steward of student records and academic data for UNC Charlotte. The OneIT AA Support – Registrar team assists the Office of the Registrar by providing support for a suite of academic systems that maintain and process student information. The team grants access to various student information systems.

Before access to student information system can be granted, all users are required to complete Security Awareness Training. Please read this FAQ for information on how to access the training.

access Requirements

Review FERPA Policies and Guidelines

The Family Educational Rights and Privacy Act (FERPA) is a federal law designed to protect the privacy of student educational records. All faculty and staff at UNC Charlotte are required by FERPA to treat education records confidentially.

Review the guidelines below:

Review Information Security Policies and Guidelines

We all must work together to safeguard and protect confidential information. By logging in and using systems that contain student education records you agree to abide by University Policy: 311.

Review the guidelines below:

Sign the Confidentiality Agreement & complete the Security Awareness Training

All users are required to sign the online confidentiality agreement and complete the Security Awareness Training. Supervisors requesting access for an employee should confirm that the employee has signed the confidentiality agreement and completed the Security Awareness Training within the last three years. If it has been three years or more since they have completed the Security Awareness Training, they will need to complete the training again.

How to obtain access

Access requests for Banner Student Admin pages, DegreeWorks or Faculty & Advisor Self Service must come from an employees’ supervisor. In order to provide access, all employees must have reviewed the policies and guidelines mentioned above, signed the online confidentiality agreement, completed Security Awareness Training and have an active NinerNET account.

Submitting Access Requests

  1. Supervisors should confirm with your employee that they have completed the University Confidentiality Agreement and the Security Awareness Training.​
  2. Complete the Banner Student Access Request form.
    1. Login with your NinerNET user ID and password.
    2. Select the type of system access needed
      • Advisor Only Access – Provides access to Connect, Degree Works, and Advising features in Faculty & Advisor Self Service only
      • Add new Banner Student Admin pages or Advisor Access for a new user – Request access to add Banner Student Admin pages and/or advisor access.
      • Change current Banner Student Admin pages and/or Advisor Access for a current user – Request to change (remove and/or add) current access to Banner Student Admin pages and/or advisor access
      • Remove all Banner Student Admin pages and/or Advisor access – Request to remove all current Banner Student Admin pages access and/or advisor access
  3. Enter your (the supervisor) name
  4. Enter your employee’s information:
    1. Name
    2. University ID number
    3. email address
    4. Department
    5. Employee Status (Staff, Faculty, Student, Temporary, etc)
      • If the employee is part-time, temporary or a student you are asked to provide an assignment end date
  5. Click “Next” to proceed to the following page.
  6. Select the appropriate access from the list of Banner Student Admin pages options. You may also make additional comments and requests in the text field at the bottom of the form.
  7. When you are satisfied with your selections, choose “Submit.”
  8. Once the form is submitted, an member of the OneIT AA Support – Registrar team will begin processing the request. Please allow at least 1-2 business days for processing.

Restoring Access after Annual OneIT Security Audit

Annually, OneIT conducts a security audit of Banner Admin access. As part of this audit, supervisors are sent a list of faculty & staff within their department that have access and the specifics of that access. Supervisors must update/confirm access for all their staff by the deadline. After that deadline, Banner Admin access is removed for all individuals not updated/confirmed. To regain access, you should follow the steps below.

  1. If you have not completed Security Awareness Training within the past three years, you will be required to complete this training in the Learning and Development Portal.​ Before a Banner Security request can be processed, this requirement must be met.
  2. Only your supervisor can request that your access be restored. Supervisors must send an email to enrolltech@charlotte.edu to request the restoration of their employees’ Banner Student Admin access.
    1. This message should include the employee’s name and University ID number.
    2. There is no need to identify the specific classes or roles, as this information is already known.
    3. If there is specific access an employee no longer needs, this should be noted within the email.